If you want to effectively communicate with your co-workers, employees, boss, family and friends, then this is the course for you!
Difficult Conversations introduces you to the key tools and know-how that you need to effectively communicate in order to build stronger relationships and better outcomes! In this course you'll learn how to use the communication process, the various channels of communication and how to recognise which channel is appropriate for which style of personality, the power of persuasion and how to utilise multiple persuasion styles, how to work and manage virtual teams, how to communicate cross culturally, and more!
What you'll learn
Lead with integrity having difficult conversations that produce results
Recognise and address your blind spots as a leader
Develop your self-awareness and toolkit to have a tough discussion
Best strategies for a difficult workplace